Annual Training Focuses on Team Development
In May 2025, VOTO hosted its annual in-house training sessions at company headquarters, targeting all frontline staff across sales, after-sales, and technical teams. The two-week program aimed to boost the team's responsiveness and technical confidence by addressing common equipment use cases, troubleshooting, and parts matching.
Modular Curriculum Covers Key Service Stages
The training was organized into four modules: foundational product knowledge, hands-on diagnostics, common failure analysis, and parts replacement logic. Simulated scenarios and field-based exercises ensured practical learning aligned with real-world tasks.
Unified Service Standards for Consistent Customer Experience
To embed training outcomes into daily operations, VOTO introduced a standardized service manual and integrated training assessments into quarterly evaluations. The initiative reinforces a consistent, solution-oriented service experience for all clients, regardless of region.
Investing in Internal Strength to Serve Better
“Customer satisfaction starts with internal readiness. Standardization, knowledge, and responsiveness are the pillars that allow us to deliver professional, reliable service across all project types,” said the company’s HR Manager.
